PRIVACY POLICY

Last updated: 11/25/25

Confluence Therapy Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us about services.

By using this site, you agree to the practices described below.

Information We Collect

1. Information You Voluntarily Provide

We may collect information you choose to share with us through:
• Contact forms
• Email inquiries
• Phone calls or voicemail
• Scheduling requests
• Newsletter sign-ups

This may include your name, email address, phone number, or basic details about what kind of support you’re seeking.

2. Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site

This helps us understand how visitors use our website so we can improve accessibility and functionality.

3. No Therapy Information Collected Through the Website

We do not store clinical, therapeutic, or medical information on this website. Any protected health information (PHI) is collected only after you become a client and is stored through secure, HIPAA-compliant systems.

How We Use Your Information

We use the information you provide to:
• Respond to your inquiries
• Schedule consultations or sessions
• Provide information about services
• Improve website performance and user experience
• Comply with legal or ethical obligations

Your information is never used for advertising or sold to third parties.

Confidentiality and Protected Health Information (PHI)

Once a therapist–client relationship is established, any information you share in therapy is protected under federal and state confidentiality laws, including HIPAA.
This means:
• Your clinical information is stored securely
• Only authorized individuals may access it
• Your information will not be shared without your written consent, except in specific situations required by law (such as safety concerns or court orders)

We explain all confidentiality limits in detail during the intake process.

Use of Email or Online Communication

While we take care to protect the information you send, please remember that email and online forms carry inherent privacy risks. Avoid sharing sensitive information unless you are aware of these risks.

For secure communication once you become a client, we use HIPAA-compliant systems.

Cookies and Tracking Technologies

Our site may use cookies or similar tools to track website usage. These help us understand visitor behavior but do not collect personally identifiable information unless you voluntarily provide it.

You can disable cookies through your browser settings.

Third-Party Services

We may use third-party tools for scheduling, analytics, or email communication. These tools may collect basic data such as IP address or browser type, but they do not receive access to your therapy information.

We are not responsible for the privacy practices of external websites linked on our site.

Children’s Privacy

This website is not intended to collect personal information from children under 13. If you believe information has been collected from a minor, contact us and we will remove it promptly.

Data Security

We take reasonable steps to protect your information, including:
• Secure storage systems
• HIPAA-compliant platforms for clinical documentation
• Encrypted systems where appropriate

However, no online system can be guaranteed 100% secure.

Your Rights

Depending on your state, you may have the right to:
• Access your information
• Request corrections to your information
• Request limitations on how your information is used
• Request copies of your records (fees may apply)

Clients receive full details of these rights during onboarding.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the most recent revision. Continued use of the site means you accept the updated terms.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Confluence Therapy Group

Doris Baccala, LCSW
Email: Doris@confluencetherapygroup.com
Phone: (405) 237-8980